Overview
- This Refund Policy explains how refund requests work for AcademiQ subscription fees and related charges.
- Payment processing may be handled by Paddle or another authorized reseller acting as Merchant of Record.
- Replace all placeholder legal text with counsel-approved wording before production.
AcademiQ ("we", "us") provides access to its cloud education platform through paid subscriptions and related offerings (the "Services"). This policy describes how refunds may be requested and evaluated.
If you purchased through a reseller or marketplace, their refund rules may apply instead — check your receipt or order confirmation.
What this covers
Eligible charges
- Recurring subscription fees for AcademiQ plans billed to your organization or account.
- Other fees explicitly identified as refundable in your order summary or commercial agreement.
Generally non-refundable
Charges may be non-refundable where required by law or where access was substantially consumed during the billed period (for example, after extended active use following renewal). Taxes and regulatory fees collected at checkout follow the processor's rules.
Subscriptions & cancellations
- Canceling your subscription stops future renewals; it does not automatically refund the current billing period unless stated below or required by law.
- Refund eligibility may depend on your plan, organization type, and the timing of your request.
Cooling-off / satisfaction window
If your jurisdiction grants a statutory withdrawal or cooling-off period for distance contracts, we honor applicable rules as described on your checkout page or invoice.
Outside mandatory rules, we may offer a discretionary refund window for first-time purchases — specify your commercial rule here after legal review (e.g. within 14 days of initial subscription purchase if fewer than X active seats used).
Renewals
Renewal charges are typically final unless you canceled before the renewal date per our billing settings and confirmation emails, or unless applicable law requires otherwise.
How to request a refund
Contact
Email our billing team from the address listed on our Contact page with "Refund request" in the subject line. Include your organization name, account email, invoice or transaction reference, and a short explanation.
If checkout was processed by Paddle (or another reseller), you may also receive receipts or customer-service links from them — follow those instructions when applicable.
Review timeline
- We aim to acknowledge refund requests within two business days.
- Approved refunds are typically processed within five to ten business days; timing may vary by bank or payment method.
Chargebacks & disputes
Please contact us before initiating a payment dispute where possible. we often resolve billing issues faster directly.
Chargebacks may affect account access while the case is investigated.
Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the latest revision for informational purposes.
Material refund commitments agreed in a signed contract with your organization take precedence over general website wording.